Any problems you raise with us will be dealt with professionally, and any comments will be taken seriously so that we can improve our services. All contacts made to us via email or support ticket will be acknowledged by someone within 24 hours, and we will also attempt, where possible, to resolve the issue within the same time frames. More complex problems may take a little longer. To contact via mail, a response will be made within 5 working days.

You will always get an almost immediate response via live chat on phones, and for more complex issues we usually look into new support requests within a few minutes.